Certified Tourism Ambassador Class

Description

The Flint & Genesee Tourism Ambassador Program is a multi-faceted program that serves to increase tourism by inspiring front-line employees and volunteers to turn every visitor encounter into a positive experience. When visitors have a positive experience they are more likely to return in the future and also share their experience with others. Everyone benefits — the visitor, the industry, the local economy, and most importantly, the front-line worker. Program Curriculum

• Module 1: The Power of Tourism
• Module 2: Discovering Flint & Genesee
• Module 3: Knowing, Finding, Using Resources
• Module 4: Exceeding Customer Expectations

The curriculum is delivered through reading assignments and in-class participation. Program Requirements Every certification program requires successful completion of a core curriculum. The following recaps the requirements to earn the CTA designation:

• Complete required reading
• Attend half-day classroom session
• Complete learning assignments
• Complete open-book examination

Upon successful completion, participants will earn the Certified Tourism Ambassador™ designation and receive a CTA certificate and lapel pin. An annual renewal process of certification is also necessary to maintain your certification.

Cost

There is a one-time non-refundable, non-transferable application fee of $30 per person and an annual renewal fee of $15 per person. To access a class schedule, to register or for additional information visit www.CTANetwork.com.