Flint & Genesee Group

Description

Exceptional customer service begins with understanding people. In this engaging session, we will explore how to recognize and adapt to different communication styles to connect authentically with clients and colleagues. Through practical strategies and real-world examples, attendees will learn how to tailor their approach, resolve conflicts with empathy, and foster trust that turns every interaction into a positive experience. Ideal for Chamber of Commerce members and business professionals, this session offers actionable tools to strengthen relationships, enhance customer loyalty, and elevate overall service excellence.

Facilitated by: Chris Drouin, Sandler/EAM Consulting Group